psg88 Privacy Policy

For the purposes of this Privacy Policy, the following terms carry the meanings set out below:

• "Account" — a registered user profile on the psg88 platform, created by submitting personal details during the registration process.
• "Cookies" — small text files placed on your device by the psg88 platform to enable certain functionality, measure performance, and personalise your experience.
• "Data Controller" — psg88, the entity that determines the purposes and means of processing your personal data.
• "Data Processor" — any third-party service provider that processes personal data on behalf of psg88, subject to contractual data-protection obligations.
• "KYC" — Know Your Customer, the identity and document verification procedures psg88 conducts to confirm a Player's identity, age, and payment method ownership.
• "Personal Data" — any information that identifies or could reasonably be used to identify a living natural person, including name, email address, date of birth, national identity number, bank account details, IP address, and device identifiers.
• "Platform" — the psg88 website, mobile browser interface, and all associated services accessible at https://psg88.one.
• "Processing" — any operation performed on Personal Data, including collection, storage, use, disclosure, or deletion.
• "Special Category Data" — personal data revealing racial or ethnic origin, religious beliefs, health information, or other sensitive categories that attract heightened legal protection. psg88 does not intentionally collect Special Category Data.

This Privacy Policy applies to all Personal Data collected by psg88 in connection with the operation of the Platform, including data collected when you:

• Register or update a psg88 Account;
• Make a deposit or withdrawal using local Indonesian payment methods (BCA, BRI, BNI, Mandiri, CIMB Niaga, OVO, DANA, GoPay, ShopeePay, LinkAja);
• Place a bet on sports markets — including BRI Liga 1, EPL, La Liga, Champions League, AFF Cup, and Timnas Indonesia fixtures — or play any casino game on the Platform;
• Contact psg88 customer support via live chat or email;
• Browse the Platform without registering (limited technical data applies);
• Participate in any psg88 promotion, bonus programme, or seasonal campaign.

This Policy applies regardless of the device or browser used to access the Platform and covers processing activities carried out by psg88 and its authorised Data Processors. It does not apply to third-party websites or services that may be referenced on the Platform — those are governed by their own privacy policies.

psg88's primary market is Indonesia. Players accessing the Platform from Indonesian cities including Jakarta, Surabaya, Bandung, Medan, Yogyakarta, Bali, Semarang, Makassar, and Palembang are the principal audience for this Policy. However, this Policy applies equally to all registered Account holders regardless of geographic location.

psg88 collects Personal Data across the following categories. We collect only what is necessary to deliver, secure, and continuously improve our services.

3.1 Account Registration Data

When you create a psg88 Account, we collect the information you provide during the registration form, including:

• Full legal name (must match government-issued identification);
• Date of birth (to verify that you are at least 21 years of age);
• Indonesian residential address;
• Valid email address;
• Mobile phone number;
• Chosen username and encrypted password.

3.2 Identity Verification (KYC) Data

To comply with our anti-fraud and account integrity obligations, psg88 may request:

• A copy of a government-issued photo identification document (KTP — national identity card, passport, or driver's licence);
• A recent bank statement or e-wallet screenshot confirming account ownership in your registered legal name;
• A selfie photograph alongside your identification document, where required by our compliance team.

3.3 Financial & Transaction Data

When you deposit or withdraw funds, we collect and retain:

• Bank account name, account number, and bank code (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, BSI, Bank Permata, Bank Danamon);
• E-wallet identifier for OVO, DANA, GoPay, ShopeePay, or LinkAja;
• Transaction reference numbers, amounts in IDR, timestamps, and processing status;
• Deposit and withdrawal history associated with your Account.

3.4 Gameplay & Betting Data

We record all gaming and wagering activity on your Account, including:

• Bets placed, game sessions, stake amounts, and outcomes denominated in IDR;
• Sports markets accessed (e.g., BRI Liga 1, EPL, Bundesliga, AFF Cup, Timnas Indonesia matches);
• Casino games played, including slots from Pragmatic Play, NetEnt, and Microgaming, and live dealer sessions with Evolution Gaming;
• Bonus and promotion usage records, including wagering requirement progress.

3.5 Technical & Device Data

When you access the Platform, our servers and analytics tools automatically collect:

• IP address and approximate geographic location (city-level);
• Device type, operating system, and browser version;
• Session timestamps, pages visited, and features used;
• Cookie identifiers and similar tracking technologies (see Section 8).

3.6 Communications Data

When you contact psg88 customer support, we retain:

• The content of live chat transcripts and email correspondence;
• Support ticket reference numbers, response timestamps, and resolution outcomes;
• Any documents or screenshots you voluntarily submit to support staff.

psg88 collects Personal Data through the following channels:

1. Directly from you — when you complete the registration form, submit KYC documents, initiate a deposit or withdrawal, contact customer support, or participate in a promotion.
2. Automatically through the Platform — via server logs, session tracking systems, and cookies placed on your device when you browse or interact with the psg88 website.
3. From payment service providers — transaction confirmation data returned by Indonesian banks (BCA, BRI, BNI, Mandiri, CIMB Niaga) and e-wallet providers (OVO, DANA, GoPay, ShopeePay, LinkAja) when processing your financial requests.
4. From KYC and identity verification partners — third-party services contracted by psg88 to validate the authenticity of identification documents and confirm that account-holder names match bank account registrations.
5. From fraud and risk management systems — automated systems that analyse behavioural patterns, device fingerprints, and transaction signals to detect and prevent fraud, multi-accounting, and money laundering.

psg88 uses the Personal Data we collect for the following specific purposes:

psg88 does not use your Personal Data for automated decision-making that produces significant legal effects on you without the opportunity for human review. Where automated systems flag an Account for review (e.g., suspected multi-accounting or bonus abuse), a member of our compliance team reviews the flag before any Account action is taken.

psg88 processes your Personal Data on the following legal bases:

1. Contract performance — processing necessary to deliver the psg88 services you have registered for, including account management, payment processing, and bet settlement.
2. Legal obligation — processing required to comply with applicable anti-money-laundering regulations, KYC obligations, age verification requirements, and data retention mandates.
3. Legitimate interests — processing carried out for fraud prevention, platform security, responsible gaming monitoring, and service improvement, where these interests are not overridden by your rights and freedoms.
4. Consent — where you have provided explicit, freely given, and informed consent for a specific processing purpose (such as receiving promotional email communications). You may withdraw consent at any time without affecting the lawfulness of prior processing.

psg88 does not sell, rent, or trade your Personal Data to any third party for commercial or marketing purposes. We share Personal Data only in the specific circumstances described below, and only to the minimum extent necessary:

7.1 Payment Service Providers

To process deposits and withdrawals, psg88 shares the minimum required payment and identity data with Indonesian banking partners (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, BSI, Bank Permata) and e-wallet operators (OVO, DANA, GoPay, ShopeePay, LinkAja). These providers receive only the data required to execute your transaction and are bound by their own applicable data-protection obligations.

7.2 KYC and Identity Verification Partners

To fulfil our age verification and identity confirmation obligations, psg88 engages specialist KYC service providers. These partners process copies of identification documents and bank account verification data solely for the purpose of verifying your identity and are contractually prohibited from using this data for any other purpose.

7.3 Fraud Prevention and Risk Management

psg88 uses third-party fraud detection systems that may process your IP address, device fingerprint, transaction patterns, and account behaviour data to identify suspicious activity. These systems operate under strict contractual data-processing agreements with psg88.

7.4 Game Studio Providers

Live casino and slot game content on the Platform is delivered by licensed studios including Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, and Pocket Games Soft. These providers may receive session-level technical data (e.g., game round identifiers, bet amounts, RNG seeds) as part of the game delivery mechanism. They do not receive your name, bank details, or contact information.

7.5 Legal Disclosure

psg88 may disclose Personal Data to law enforcement, regulatory authorities, or legal counsel where required to do so by a lawful order, court order, or applicable regulation, or where necessary to protect the rights, property, or safety of psg88, its players, or the public.

7.6 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of assets involving psg88, your Personal Data may be transferred to the acquiring entity as part of that transaction, subject to equivalent privacy protections being maintained by the successor entity.

The psg88 Platform uses cookies and similar tracking technologies to deliver core functionality, measure site performance, and improve the user experience. The following categories of cookies are in use:

You may manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using the core psg88 Platform, though some personalisation features may be reduced. Disabling essential cookies may prevent login and session maintenance from functioning correctly.

psg88 implements a comprehensive suite of technical and organisational security measures designed to protect your Personal Data against unauthorised access, disclosure, alteration, or destruction. These measures include:

1. Transport Layer Security (TLS): All data exchanged between your browser and psg88 servers is encrypted using TLS 1.2 or higher. The psg88 Platform enforces HTTPS across all pages without exception.
2. Encrypted Storage: Sensitive data fields — including passwords, bank account numbers, and identity document images — are stored using strong encryption algorithms. Passwords are hashed using a cryptographically secure one-way function and are never stored in recoverable plain text.
3. Access Controls: Access to production systems and Personal Data is restricted to authorised psg88 personnel on a strict need-to-know basis. All internal access is logged and subject to periodic audit review.
4. Network Security: psg88 infrastructure is protected by enterprise-grade firewalls, intrusion detection systems, and DDoS mitigation services. Regular vulnerability scans and penetration testing are conducted by qualified security professionals.
5. Incident Response: psg88 maintains a documented security incident response procedure. In the event of a data breach that poses a material risk to your rights and interests, psg88 will notify affected Account holders promptly and take all reasonable steps to contain and remediate the incident.

While psg88 applies industry-standard security practices, no online system can guarantee absolute security. You are responsible for maintaining the confidentiality of your own Account credentials and for using a secure, private connection when accessing the Platform. psg88 strongly recommends enabling two-factor authentication (2FA) on your Account for an additional layer of protection.

psg88 retains your Personal Data for as long as is necessary to fulfil the purposes described in this Privacy Policy, subject to the following specific retention periods:

• Active Account data — retained for the duration of your Account's active status and for a minimum of 5 years following Account closure, to satisfy regulatory record-keeping requirements.
• KYC and identity documents — retained for a minimum of 5 years from the date of submission, in accordance with anti-money-laundering compliance obligations.
• Transaction records — all deposit and withdrawal records denominated in IDR are retained for a minimum of 5 years from the transaction date.
• Customer support communications — live chat transcripts and email correspondence are retained for 2 years from the date of the interaction, unless the communication relates to an open dispute, in which case it is retained until the dispute is fully resolved.
• Technical and session data — anonymised aggregate analytics data may be retained indefinitely; individually identifiable session logs are deleted within 12 months of collection.
• Promotional and marketing consent records — records of your consent to receive promotional communications are retained for the duration of your Account's existence and for 2 years following Account closure.

When a retention period expires, Personal Data is securely deleted or anonymised such that it can no longer be linked to an identifiable individual. Physical document copies, where held, are shredded in accordance with psg88's secure disposal procedures.

As a psg88 Account holder, you hold the following rights in respect of the Personal Data we process about you. To exercise any of these rights, contact the psg88 support team via live chat or at [email protected] (plain text — not a clickable link).

1. Right of Access: You may request a copy of the Personal Data psg88 holds about you. We will respond to verified access requests within 30 days of receipt.
2. Right to Rectification: If any Personal Data we hold is inaccurate or incomplete, you have the right to request that it be corrected. You may update certain account details directly through your Account settings; for identity-sensitive fields (legal name, date of birth), please contact our support team.
3. Right to Erasure: In certain circumstances, you may request that psg88 delete your Personal Data. This right does not apply where retention is required for legal, regulatory, or fraud-prevention purposes — for example, AML-mandated transaction records cannot be deleted on request.
4. Right to Restriction: You may request that psg88 restrict processing of your Personal Data while a dispute concerning its accuracy or lawfulness is being resolved.
5. Right to Data Portability: You may request a copy of the Personal Data you have provided to psg88 in a structured, commonly used, machine-readable format, where technically feasible.
6. Right to Object: You may object to processing based on legitimate interests (such as analytics or fraud monitoring) where you believe your individual rights and interests outweigh psg88's legitimate purposes.
7. Right to Withdraw Consent: Where processing is based on your consent (e.g., promotional email subscriptions), you may withdraw that consent at any time via your Account settings or by contacting support. Withdrawal does not affect the lawfulness of prior consent-based processing.

The psg88 Platform is strictly intended for adults aged 21 and above. psg88 does not knowingly collect Personal Data from any person under the age of 21. Age verification is a mandatory step in the Account registration process, and KYC procedures are used to confirm that Account holders meet this minimum age requirement.

If psg88 becomes aware that Personal Data has been collected from a minor — whether through a false declaration of age or any other means — the relevant Account will be immediately suspended and all associated funds will be handled in accordance with our Terms & Conditions. The minor's Personal Data will be deleted as quickly as possible, subject to any overriding legal obligations.

If you believe a minor has registered on the psg88 Platform, please notify our support team immediately at [email protected]. psg88 takes underage gambling extremely seriously and is committed to preventing access by individuals under 21 years of age.

The psg88 Platform may contain references to third-party services, game studios (including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Pocket Games Soft), and payment providers. While psg88 takes care to engage reputable partners, we are not responsible for the privacy practices of any third-party entity.

Any interaction you have directly with a third-party service — outside the psg88 Platform — is governed by that third party's own privacy policy. psg88 does not control the data practices of external entities and recommends that you review the relevant privacy policies before submitting personal information to any third-party service provider.

psg88 reserves the right to update or revise this Privacy Policy at any time. When material changes are made, psg88 will:

• Update the Effective Date displayed at the top of this page;
• Send a notification to the email address registered to your Account, where the change materially affects your rights or how we use your data;
• Display a prominent notice on the Platform for a period of at least 7 days prior to the revised Policy taking effect.

Your continued use of the psg88 Platform following the effective date of a revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with material changes to this Policy, you should discontinue use of the Platform and may request Account closure and withdrawal of your remaining balance through our customer support channel.

The version of this Privacy Policy bearing the most recent Effective Date displayed at the top of this page supersedes all prior versions. Prior versions are available on request by contacting psg88 customer support.

If you have any questions, concerns, or requests relating to this Privacy Policy or the manner in which psg88 processes your Personal Data, please reach out through the following channels:

• Live Chat: Available 24/7 within your psg88 Account after login — the fastest channel for all privacy-related enquiries.
• Email: [email protected] (plain text — not a clickable link; copy and paste into your email client). Response target: within 2–4 hours during WIB business hours (09:00–22:00 WIB, UTC+7).
• FAQ: For answers to common questions about your data and account security, visit the psg88 FAQ page.